At Bonnie Shop we want you to be happy with your purchase. We offer a 30-day return policy,
which means you have 30 days from the date you receive your order to request a return.

Return Eligibility
To be eligible for a change-of-mind return, the item must:

* Be unused, unworn and in its original condition
* Have all original tags attached
* Be returned in its original packaging
* Include a receipt or other proof of purchase

Bonnie Shop Australia reserves the right to decline a change-of-mind return if the item does not meet these conditions.

How to Request a Return
To request a return, please contact us at:
Email: Bonnie.chic@hotmail.com or Phone 0420-496-672 (message only)
Please include your name, order number, the item you wish to return and the reason for the return.

If your return is approved, we will provide instructions explaining how and where to send your item. Items returned without contacting us and receiving approval first may not be accepted.

Change-of-Mind Returns
Customers are responsible for return postage costs for change-of-mind returns. Original delivery charges are non-refundable unless required by Australian Consumer Law.

We recommend using a tracked delivery service, as Bonnie Shop Australia is not responsible for returned parcels that are lost or damaged in transit.

Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives. If an item is faulty, damaged or different from what you ordered, contact us as soon as possible so we can assess the issue and provide an appropriate remedy.

Please contact us if you are unsure whether your item is eligible for return. Exchanges The quickest way to receive another item is to request a return and, once the return is approved, place a new order for the replacement item.

Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process the refund. Australian Consumer Law Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law. Nothing in this Refund Policy limits or excludes any rights or remedies available to customers under Australian Consumer Law.

Contact Us If you have any questions about returns or refunds, please contact:
Email: Bonnie.chic@hotmail.com
Return address: Bonnie Shop Australia 1 Bernarra Place Cranebrook NSW 2749 0420496672